Terms of use

Time to cross the t’s and dot the i’s

Copyright

Copyright of this material in this site is vested in Destination Wollongong, subject to the Copyright Act 1968.

All material is copyright to Destination Wollongong or the respective copyright owners as specified in the supplied by section of the product information. Information can not be reproduced without formal permission.

Application for permission to use this material should be sent via email or addressed to:

Destination Wollongong
PO BOX 379
Wollongong, New South Wales, Australia 2500

Disclaimer

IMPORTANT DISCLAIMER: This Internet site includes tourism products and services information supplied by third parties. The information, for example, prices quoted and services availability may change and all details should be confirmed with the product or service provider/operator. Inclusion in this Internet site is not an endorsement of the information or supplier of the information.

To the extent permitted by law, Destination Wollongong:

excludes all warranties as to and responsibility for the accuracy, completeness or suitability of the information on this Internet site or any linked site or for any error or omission in that information; and will not be liable for any loss or damage suffered or incurred by any person arising from the use of or reliance on the information, material or data contained on this site or any linked Internet site.

Intellectual Property

Except as otherwise indicated, copyright and other intellectual property rights in all material on this site is licensed to or owned by Destination Wollongong. No material may be reproduced, copied or transmitted in any form without the prior written consent of Destination Wollongong or its licensors except as permitted by the Copyright Act 1968.

The name of the copyright owner must be acknowledged on all permitted reproductions, copies and transmissions.

The “Destination Wollongong” name and logo are the property of Destination Wollongong and must not be used in any form without the prior written consent of Destination Wollongong.

Online Policy

Destination Wollongong considers the responsible use of personal information to be of vital importance. Destination Wollongong is committed to respecting your privacy.

You can visit the Destination Wollongong website without telling us who you are or revealing any personal information about yourself.

However Destination Wollongong does give you the option to tell us some of your personal information in order to receive information on Wollongong, special offers & events. This information includes your name, e-mail address and country of residence. We will only use this information for the purpose to which it was provided.

No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Destination Wollongong.

On a monthly basis, Destination Wollongong tracks IP addresses (the Internet address of a computer) however the user remains anonymous. We analyse this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. We do not link your IP addresses to anything personally identifiable to you. The information you provide is in a secure environment. Your personal information will not be released unless the law permits it or your permission is granted.

You need to be aware of inherent risks associated with the transmission of information via the Internet.

If you have concerns in this regard, Destination Wollongong has other ways of obtaining and providing information. Normal mail, telephone and fax facilities are available.

If you have any questions or comments about our privacy practices, or would like to correct or update information provided to Destination Wollongong via its website, please contact us by sending an email.

Privacy Policy

Destination Wollongong considers the responsible use of personal information to be of vital importance. Destination Wollongong is committed to respecting your privacy.

You can visit the Destination Wollongong website without telling us who you are or revealing any personal information about yourself.

However Destination Wollongong does give you the option to tell us some of your personal information in order to receive information on Special Offers & Events. This information includes your name, e-mail address and country of residence. We will only use this information for the purpose to which it was provided.

No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Destination Wollongong.

On a monthly basis, Destination Wollongong tracks IP addresses (the Internet address of a computer) however the user remains anonymous. We analyse this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there and what demographics they sit within (i.e. gender, age and interests). We do not link your IP addresses to anything personally identifiable to you. The information you provide is in a secure environment. Your personal information will not be released unless the law permits it or your permission is granted.

If you are a resident of the European Union (‘EU’) for the purposes of the GDPR then the following applies to you.

When making a booking on the Destination Wollongong website our service provider, Bookeasy, acknowledges the rights that are granted to EU residents under the GDPR. Bookeasy will take appropriate action to ensure that those rights are actioned upon individual requests within the prescribed timeframes. Any EU resident seeking to exercise a right in respect of their personal data should contact Bookeasy Support on support@bookeasy.com.au. Bookeasy is committed to ensuring the security of personal data is maintained, and accordingly, any person making a request in respect of their personal data will be required to provide satisfactory evidence as to their right to do so.

Cookies

During your use of the Site, we may issue to and request from your device blocks of data known as “cookies”. We use cookies to enable the website to work more efficiently and to provide us with information about your activities on the Site.

Our cookies will not allow us to obtain information of a personal nature that will identify you to us, such as your name and address. We will only be aware of such information if you provide the information to us, or you have set the preferences in your browser to provide this information automatically.

Details of the cookies we use on the Site are as follows:

(i) cookies that are essential in order to enable you to move around the Site and use its features;
(ii) cookies that collect information about how visitors use the Site, for instance which pages visitors go to most often. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Site works.

By using this Site, you agree that we can place these types of cookies on your device.

Your web browser may allow some control of most cookies through your browser settings. To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. Please note that you may delete and block all cookies used by this Site, but if you do so parts of the site may not work.

You need to be aware of inherent risks associated with the transmission of information via the Internet.

If you have concerns in this regard, Destination Wollongong has other ways of obtaining and providing information. Normal mail, telephone and fax facilities are available.

If you have any questions or comments about our privacy practices, or would like to correct or update information provided to Destination Wollongong via its website, please contact us by sending an email.

Bookeasy Terms and Conditions

Prices and Conditions 

Prices and conditions featured on this website are current at the time of publication but are subject to change without notice. Prices may vary due to peak demand periods, changes in surcharges, fees, taxes or currency fluctuations.

All prices are in Australian Dollars and include GST where applicable. Prices do not include items of a personal nature, meals, transfers, supplier imposed levies and existing or proposed taxes and government charges, unless otherwise indicated.

If we have to change any part of your booking for reasons beyond our control, for example, an accommodation supplier overbooks accommodation, we will notify you. If any such changes result in the itinerary costing more or otherwise being materially different from that originally booked, then you may cancel the booking and we will refund any monies already paid less the booking fee and any charges levied by Suppliers.

Some Information featured on this website has been supplied by the people and organisations (‘Suppliers’) and may impose conditions that vary from the conditions stated on this website.

On-Line Bookings and Deposits and Payment

Full payment must be made at the time of booking. Only upon payment do you have a final booking with the Supplier of the relevant Product. 

In arranging your booking, we are acting as the agent of the Supplier for the relevant Product, and at no time do you have a contract with us.

You must be at least 18 years of age in order to make a booking and you must provide the following information when making a booking:
Your full name
Your email address
Your credit card details
Contact daytime telephone number

You must ensure that your credit card details and email address are correct and valid at the time of booking. We take no responsibility for any incorrect information submitted.

Once your credit card details are processed, your booking details are automatically sent to the Supplier and a booking receipt and invoice are sent to your registered e-mail address. The booking receipt will need to be printed and presented to the Supplier upon check-in.

Telephone and Over the Counter Bookings – Deposits and Payment

Where you make telephone or over the counter bookings with us our operators will draw your attention to the terms and conditions contained on this website.

You agree that by proceeding with your booking you agree to the full terms and conditions of this website including our Privacy Policy as it applies to you.

Full payment must be made at the time of booking or within 72 hours of receiving written confirmation from us (in which case you must proceed to our ‘Secure Payment’ form to submit credit card details).

Only upon payment do you have a final booking with the Supplier of the relevant Product. 

In arranging your booking, we are acting as the agent of the Supplier for the relevant Product, and at no time do you have a contract with us.

You must be at least 18 years of age in order to make a booking and you must provide the following information when making a booking:

Your full name
Your email address
Your credit card details
Contact daytime telephone number
You must ensure that your credit card details and email address are correct and valid at the time of booking. We take no responsibility for any incorrect information submitted.
Once your credit card details are processed, your booking details are automatically sent to the Supplier and a booking receipt and invoice (and any itinerary) are sent to your registered e-mail address. The booking receipt will need to be printed and presented to the Supplier upon check-in.

Cancellation Policy

Any cancellation of confirmed bookings (where payment has been made) may attract a AUD$22 (inc. GST) administration fee. This is in addition to any cancellation fee of the Suppliers. 

We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

Secure Pay

BookEasy™ Secure Payment Gateway is provided using SecurePay SecureBill Product. SecureBill uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. 

You can check the security level of a web page by clicking on your Internet browsers padlock or key icon. Encryption is the standard way of protecting your information as it is transmitted between you and SecurePay. This involves converting the information into an unreadable code using a “key” (and also decoding it using this “key”). The longer the key, the more difficult it is for others to break the encrypted codes.

By using BookEasy™ Secure Payment Gateway you accept all the terms and conditions that apply to the use of its software and the collection by any third party of any personal information in connection with it.

Responsibility

Suppliers

Our Suppliers provide a wide range of goods and/or services (Products) and information in connection with those Products. 

In supplying this information to you, we are acting as the agent of such Suppliers.

Irrespective of any measures taken by us to ensure the information featured on this site is accurate at the time of publication, we disclaim and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, mis-description and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused.

Products

We do not control the manner in which Products featured within this website are provided. 

We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. 

This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. 

Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

Irrespective of any measures taken by us to ensure the information featured on this site is accurate at the time of publication, we disclaim and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, mis-description and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused.

Products

We do not control the manner in which Products featured within this website are provided. 

We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. 

This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. 

Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

Insurances

Travel Insurance

We strongly recommend travel insurance as it may protect you if you cannot be supplied with a Product due to unforeseen circumstances or serious injury.

Third Party Links

No warrantee on Other sites

We provide links to websites owned and operated by third parties. We do not warrant the accuracy of information, the functionality or bona fides of any such website.

You click on any links to external websites at your own risk.
You must make your own enquiries to satisfy yourself that the information on third party websites is accurate. You should not rely on this information to make decisions.

Disclaimer and Indemnity

No Liability

We disclaim any and all liability arising from your use of this website, including, but not limited to, liability arising from:

the publication of content on this website;
providing links to third party websites;
your booking of Product promoted by third parties on this website;
your use and reliance on information displayed on this website;
the display of information about third party Product on this website; and
the display of comments by members of the public on this website.

Release and Indemnity

You release and indemnify, and keep us released and indemnified, against all claims, and all costs arising from claims, brought by you or by any third parties arising from:

the publication of content on this website;
your clicking on links to third party websites;
your use and reliance on information displayed on this website;
your booking of Product promoted by third parties on this website;
the display of information about third party Product on this website; 
intellectual property subsisting in content displayed on this website; and
the display of comments by members of the public on this website.